What can I do if I can't connect to the Block X1 (Headphones)?

Here's how to troubleshoot the Bluetooth connection between your Block X1 (Headphones) and your phone.

Check the location
Ensure both devices are within 30 meters of each other. Avoid placing them near other Bluetooth devices, microwaves, wireless routers, or electronics that may interfere with the signal.

Check the sound settings
Go to your phone’s Settings > Bluetooth, and select the Block X1.

Check the volume
1. Ensure both devices are charged and powered on;
2. Increase the volume on both your Block X1 and your phone.

Use Forget Device, then pair your Block X1 again
1. Disconnect your Block X1, go to Settings > Bluetooth on your phone, tap the Info button next to the Block X1 name, and select Forget This Device;
2. Pair your Block X1 again.

Reset your Block X1, then pair them again
Restore factory settings on your Block X1 by holding the volume up and volume down buttons simultaneously for 5 seconds, then re-pair it with your phone. Note: this will erase all data on the Block X1.