What can I do if I can't connect to the Record R1?

Here's how to troubleshoot the Bluetooth connection between your Record R1 and your Phone.

Check the location
Ensure both devices are within 15 meters of each other. Avoid placing them near other Bluetooth devices, microwaves, wireless routers, or electronics that may interfere with the signal.

Check the sound settings
Go to your phone’s Settings > Bluetooth, and select the Record R1.

Check the volume
1. Ensure both devices are charged and powered on;
2. Increase the volume on both your Record R1 and your phone.

Use Forget Device, then pair your Record R1 again
1. Disconnect your Record R1, go to Settings > Bluetooth on your phone, tap the Info button next to the Record R1 name, and select Forget This Device;
2. Pair your Record R1 again.

Reset your Record R1, then pair them again
Restore factory settings on your Record R1, then re-pair it with your phone. Note: this will erase all data on the Record R1.